Below FAQ are some common concerns of our clients before purchasing the Product.
If you have other questions, please just send it to nokinsshop@gmail.com.
- All
- Pre Sale Questions
- About Payment
- After Sales
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
Our accessories are designed to be compatible with popular golf cart models, including EZGO, Club Car, and Yamaha. Each product description specifies the compatible models for easy reference.
Yes, we provide competitive pricing for wholesale and bulk purchases. Please Contact Us or send an email (nokinsshop@gmail.com) and provide the following information:
1：The product(s) that you are interested in
2：The exact order quantity for each product.
3： Your desired time frame
4：Any special packing
Our Sales will reply to you with a quotation in 3 business days.
About Payment
PayPal is a secure and trustworthy payment processing service which that allows you to shop online. PayPal can be used when purchasing items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). We cannot see your card number as it is securely encrypted through PayPal's server. This limits the risk of unauthorized use and access.
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please Contact Us as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship it to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit our store and log into your customer account to check the order status at any time. If we have received payment, the order status will show “Processing”.
After Sales
If your items cannot be cleared from the customs, please Contact Us first. We will conduct further investigations with the shipping company on your behalf.
Cancellation before payment
If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order. If your order is more than a week old and is still unpaid, you will not be able to “reactivate” it by sending a payment, because the prices of the individual items may have changed, along with the currency conversions and shipping rates. You will need to submit the order again with a new shopping cart.
Withdrawing an order after payment
1：If you have already paid for an order and want to cancel it, please Contact Us as soon as possible.2：If you are not sure about an issue relating to your order or you wish to change it, please Contact Us and put the order on hold while you decide. This will suspend the packaging process while you make changes.
3： If the package has already been dispatched, then we are not able to cancel or change the order.
4： If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply Contact Us and we will process the updated order; there is usually no additional fee for this service.
Generally, if your order is in an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.
Before returning any items to us, please refer to our Return Policy.